This letter was sent anonymously to the Mirror. It echoes so of the reason people have left Cape Charles, and why others refuse to shop there. We don’t mean to single out the business in question here, but it seems like a legit teachable moment for everyone in this town, and on the Shore in general.
How the owner of Table & Tonic chose to “communicate” their mask requirement to me this past weekend, thus losing our business forever:
*I walk into the store and begin to look at items on a table, without touching anything.*
Store owner: “Uh!” (Trying to get my attention) Do you have a mask?”
Owner: “No! UH-UH.” *Gestures towards door*
The owner of Table & Tonic may benefit from a course in dialogue or communication, as well as taking breaks from wearing her mask and allowing for more oxygen to reach the brain. In a matter of 5 seconds, in her choice to react in such a spiteful manner, she lost local customers- for life. First impressions are everything in business. I’m stunned that a business owner could make it this far with an attitude like this.
It’s probably important to note that I have nothing against those businesses who have chosen to implement mask regulations. We must have missed seeing a sign at Table & Tonic, but for those establishments where we noticed a sign stating their mask requirement, we simply skipped them during this outing. I would never walk into an establishment that was asking their customers to wear a mask and berate them for their decision. What I WOULD do is ask for the same respect and dignity with which they would wish to be treated. Especially considering the fact that I had no idea that a rule was in place. But in every cloud there is a silver lining. At least we got a teachable moment out of this for our children. Lesson: How NOT to treat people. Especially if you want your business to thrive.
For reference below, if store owners would like to keep these in mind, a list of appropriate and POLITE responses to a customer who may not be wearing a mask when you’ve implemented a mask requirement. Please remember that some people may wish they COULD wear a mask, but cannot, simply for medical reasons.
– Hi, we currently have mask restrictions and are only allowing customers in if they are wearing them. I’m sorry!
– Hello, thank you for stopping in! Unfortunately we are only allowing in customers who are wearing a mask. Do you happen to have one with you?
– Hi there, I understand that some customers may have medical reasons which hinder them from wearing a mask. However, we are strictly allowing only those customers who are wearing a mask at this time. I apologize for the inconvenience.
Please… do not respond with: