Customers will enjoy a better mapping experience and a more flexible loyalty program.
RICHMOND – Virginia State Parks announced the launch of a new online reservation site for campgrounds, cabins, yurts and picnic shelters aimed at improving the visitor experience with better maps, faster reservations and an improved loyalty program for our customers.
The new site went live on Thursday, Jan. 27 following months of collaboration with the state’s new management technology provider, US eDirect.
“Virginia State Parks is continuously investing in ways to improve our internal systems and in the way we engage and serve the public,” said Virginia State Park Director Dr. Melissa Baker. “This new system will streamline bookings and allow visitors to experience the Commonwealth’s natural beauty and incredible history.”
Customers of Virginia State Parks will experience a new system with improved functionality that includes:
● Interactive mapping that will give overnight guests the opportunity to explore each park in greater detail
● An enhanced loyalty program that will move from a point- to dollar-based system, allowing guests greater flexibility in converting repeat stays into discounted reservations
● Updated waitlist functionality to alert guests when previously booked sites become available
● Faster transaction processing times online and in person, creating a more streamlined user experience
“US eDirect has one goal: to innovate relentlessly to serve agencies like Virginia State Parks and their millions of annual visitors,” said US eDirect CEO and President Tony Alex. “We are committed to our shared success and look forward to years of working together to serve Virginia State Parks visitors.”
To learn more and to book your Virginia State Parks getaway today, visit https://www.dcr.virginia.gov/state-parks/reservations.
About Virginia State Parks
Virginia State Parks are managed by the Virginia Department of Conservation and Recreation. For more information about Virginia State Parks’ activities and amenities or to reserve one of the more than 1,677 campsites, 50 yurts or 306 climate-controlled cabins, call the Virginia State Parks Reservation Center at 800-933-PARK or visit www.virginiastateparks.gov.
About US eDirect
US eDirect is a global leader in campground management software that helps dozens of public agencies deliver digital solutions to their visitors and campers via a suite of intuitive software solutions.
Founded in 1999 and based in New York State, US eDirect employs more than 100 people focused on providing exemplary customer service for public agencies that manage more than 100,000 individual campsites in North America and Australia.