CAPE CHARLES, Va. — Virginia American Water has reported a cybersecurity incident that recently impacted its computer networks and systems. The company discovered unauthorized activity and has taken immediate action to address the issue.
As part of their response, Virginia American Water has temporarily taken their customer portal, MyWater, offline. This means that billing services have been paused until further notice. Despite the disruption to the online portal, there is no anticipated impact on Cape Charles’ water or wastewater services, and all essential services are expected to continue without interruption.
Customers are encouraged to stay informed by visiting the Virginia American Water website for updates and additional information regarding the incident.
For further details, visit Virginia American Water’s Security FAQ.
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